A key to any effective communication is to focus on the communication itself what information needs to be transmitted and how best to transmit it. Positive language empowers. When writing or speaking about people with disabilities, it is important to put the person first to focus on the person, not the disability. Group designations, such as the blind, the deaf or the disabled are not empowering. It is important to use words that reflect individuality, equality or dignity the person who is blind, the child who is deaf, the individual with a disability, for example. This resource is part of the U.S. Department of Labor's (DOL) Office of Disability Employment Policy (ODEP).
Office of Disability Employment Policy  U.S. Department of Labor    200 Constitution Ave., NW  Washington  DC  20210

  Voice: (866) 633-7365
    TTY: (877) 889-5627
Website: 
https://www.dol.gov/odep/pubs/fact/effectiveinteraction.htm
 
 


 
Website: 
http://www.access-board.gov/sec508/standards.htm
 
 


 
The Employer Assistance & Resource Network (EARN) provides employers with free consulting services and resources to support the recruitment and hiring of people with disabilities. EARN assists employers in understanding the practical business reasons for, as well as the practices that facilitate the recruitment and hiring of people with disabilities. EARN also offers assistance to employment service providers and jobseekers with disabilities.

  Voice: (866)327-6669
    TTY: (866)327-6669
  Email: earn@earnworks.com
Website: 
http://askearn.org
 
 


 
ESGR is a unit in the Department of the Defense, established to promote cooperation and understanding between Reserve component members and their civilian employers. ESGR has more than 900 volunteers who help employers and employees understand what USERRA requires.
Employer Support of the Guard and Reserve
1555 Wilson Blvd., Suite 200
Arlington, VA 22209-2405

  Voice: (800)336-4590
Website: 
http://www.esgr.mil
 
 


 
EDI conducts research and provides continuing education and technical assistance on many aspects of disability in the workplace. Since 1968, researchers and practitioners at the Cornell ILR School with expertise in disability have helped companies, labor organizations, government agencies, schools, and communities throughout the United States and abroad to accommodate and integrate individuals with disabilities. The EDI team consults with policy makers, disability advocates, and rehabilitation program professionals. EDI contributes to developing inclusive workplace systems and communities in a variety of ways. The EDI team engages in research and produces scholarly articles, develops training materials, conducts training sessions domestically and internationally, and offers technical assistance on a wide array of disability-related matters. EDI expertise embraces legal mandates and operational issues, an all-encompassing perspective that enables us to help transform public policy into practice.
Employment and Disability Institute
ILR School
Cornell University
201 Dolgen Hall
Ithaca, New York 14853

  Voice: (607)255-7727
    TTY: (607)255-2891
    Fax: (607)255-2763
  Email: ilr_edi@cornell.edu
Website: 
http://www.yti.cornell.edu
 
 


 
Mission: To protect the rights of all people in Wisconsin under the civil rights and labor standards laws we administer; to achieve compliance through education, outreach, and enforcement by empowered and committed employees; and to perform our responsibilities with reasonableness, efficiency, and fairness.
819 North 6th Street
Room 255
Milwaukee WI 53203

  Voice: (414) 227-4384
    TTY: (414) 227-4081
    Fax: (414) 227-4084
Website: 
http://www.dwd.state.wi.us/er/
 
 


 
Mission: To protect the rights of all people in Wisconsin under the civil rights and labor standards laws we administer; to achieve compliance through education, outreach, and enforcement by empowered and committed employees; and to perform our responsibilities with reasonableness, efficiency, and fairness. The Wsconsin Equal Rights Division is part of the Wisconsin Department of Workforce Development.
201 East Washington Ave Room A300
PO BOX 8928
Madison WI 53708-8928

  Voice: (608) 266-6860
    TTY: (608) 264-8752
    Fax: (608) 267-4592
Website: 
https://dwd.wisconsin.gov/er/
 
 


 
The NRS operates as a communication bridge to enable people who are deaf, hard of hearing or who have speech communication impairments and who use a TTY to communicate with hearing persons using a telephone via standard telephone service. Telephone calls that are made through the National Relay Service (NRS) follow similar etiquette as having a telephone conversation. The only difference is that there is a third party involved. This person is an operator known as the Relay Officer (RO) or the Communication Assistant (CA). To access the National Relay Service number by state, dial 711. The Relay Service is strictly confidential. All calls are kept private and there are no records of any conversations maintained. An RO/CA will not share the contents of any relay call, unless they are required to do so by state or federal law.This document was created by the National Business & Disability Council (NBDC). The contact information here is for the NBDC.
National Business & Disability Council (NBDC) 
201 I.U. Willets Road, Albertson, New York 11507

  Voice: (516) 465-1516
Website: 
http://www.viscardicenter.org/assets/css/2014_nbdc_flyer_etiquette_tips_nrs.pdf
 
 


 
Everybody Counts mission is to empower people with disabilities through information and assistance to work in collaboration with others in order to ensure the provision of adequate and appropriate opportunities for inclusion into society, to develop programs and services identified by people with disabilities as being necessary and appropriate, and to increase community options for independent living through outreach, awareness activities, education and advocacy.
9111  Broadway Suite A 
Merrillville, In 46410

  Voice: (219) 769-5055
	 (888) 769-3636
    TTY: (219) 756-3323
    Fax: (219) 769-5325
  Email: info@everybodycounts.org
Website: 
http://www.everybodycounts.org/index.htm
 
 
 

Last Updated on:
Mon Jul 10, 2017