This is part five of six videos by the National Service Inclusion Project about tips for communicating with people who have various disabilities.
Institute for Community Inclusion/UCEDD
UMass Boston
100 Morrissey Blvd.
Boston, Massachusetts 02125

  Voice: (617)287-4300
    TTY: (617)287-4350
  Email: ici@umb.edu
Website: 
https://www.youtube.com/watch?v=oABbN-oBs7g&feature=relmfu
 
 


 
This is part four of six videos by the National Service Inclusion Project about tips for communicating with people who have various disabilities.
Institute for Community Inclusion/UCEDD
UMass Boston
100 Morrissey Blvd.
Boston, Massachusetts 02125

  Voice: (617)287-4300
    TTY: (617)287-4350
  Email: ici@umb.edu
Website: 
https://www.youtube.com/watch?v=Y43N1FiRpo0&feature=relmfu
 
 


 
This is part one of six videos by the National Service Inclusion Project about tips for communicating with people who have various disabilities.
Institute for Community Inclusion/UCEDD
UMass Boston
100 Morrissey Blvd.
Boston, Massachusetts 02125

  Voice: (617)287-4300
    TTY: (617)287-4350
  Email: ici@umb.edu
Website: 
https://www.youtube.com/watch?v=MOtT-0IaAH0&feature=plcp&context=C41ff767VDvjVQa1PpcFM8rEFFcaSyS0XLRBIiNyFTRgjhsn9IO2c%3D
 
 


 
This is part six of six videos by the National Service Inclusion Project about tips for communicating with people who have various disabilities.
Institute for Community Inclusion/UCEDD
UMass Boston
100 Morrissey Blvd.
Boston, Massachusetts 02125

  Voice: (617)287-4300
    TTY: (617)287-4350
  Email: ici@umb.edu
Website: 
https://www.youtube.com/watch?v=DRpk5a454I4&feature=relmfu
 
 


 
This is part three of six videos by the National Service Inclusion Project about tips for communicating with people who have various disabilities.
Institute for Community Inclusion/UCEDD
UMass Boston
100 Morrissey Blvd.
Boston, Massachusetts 02125

  Voice: (617)287-4300
    TTY: (617)287-4350
  Email: ici@umb.edu
Website: 
https://www.youtube.com/watch?v=TrgkxD9ovLs&feature=relmfu
 
 


 
This is part two of six videos by the National Service Inclusion Project about tips for communicating with people who have various disabilities.
Institute for Community Inclusion/UCEDD
UMass Boston
100 Morrissey Blvd.
Boston, Massachusetts 02125

  Voice: (617)287-4300
    TTY: (617)287-4350
  Email: ici@umb.edu
Website: 
https://www.youtube.com/watch?v=gxHf3flHKpw&feature=relmfu
 
 


 
Our mission is to promote and provide equal access to communication and learning through described and captioned educational media. The ultimate goal of the DCMP is for accessible media to be an integral tool in the teaching and learning process for all stakeholders in the educational community, including students, educators and other school personnel, parents, service providers, businesses, and agencies. The DCMP is an idea that works thanks to funding by the U.S. Department of Education and administration by the National Association of the Deaf.
Described and Captioned Media Program
National Association of the Deaf
1447 E. Main Street
Spartanburg, SC 29307

  Voice: (800) 237-6213
	 (864) 585-1778
    TTY: (800) 237-6819
	 (864) 585-2617
    Fax: (800) 538-5636
	 (864) 585-2611
  Email: info@dcmp.org
Website: 
https://dcmp.org/
 
 


 
You dont have to feel awkward when dealing with a person who has a disability. This booklet provides some basic tips for you to follow. And if you are ever unsure how to interact with a person who has a disability, just ask! The contact information here is for the United Spinal Association, the creators of this booklet.
75-20 Astoria Blvd 
Jackson Heights, NY 11370

  Voice: (718) 803-3782
  Email: info@unitedspinal.org
Website: 
http://www.unitedspinal.org/pdf/DisabilityEtiquette.pdf
 
 


 
A key to any effective communication is to focus on the communication itself what information needs to be transmitted and how best to transmit it. Positive language empowers. When writing or speaking about people with disabilities, it is important to put the person first to focus on the person, not the disability. Group designations, such as the blind, the deaf or the disabled are not empowering. It is important to use words that reflect individuality, equality or dignity the person who is blind, the child who is deaf, the individual with a disability, for example. This resource is part of the U.S. Department of Labor's (DOL) Office of Disability Employment Policy (ODEP).
Office of Disability Employment Policy  U.S. Department of Labor    200 Constitution Ave., NW  Washington  DC  20210

  Voice: (866) 633-7365
    TTY: (877) 889-5627
Website: 
https://www.dol.gov/odep/pubs/fact/effectiveinteraction.htm
 
 


 
The NRS operates as a communication bridge to enable people who are deaf, hard of hearing or who have speech communication impairments and who use a TTY to communicate with hearing persons using a telephone via standard telephone service. Telephone calls that are made through the National Relay Service (NRS) follow similar etiquette as having a telephone conversation. The only difference is that there is a third party involved. This person is an operator known as the Relay Officer (RO) or the Communication Assistant (CA). To access the National Relay Service number by state, dial 711. The Relay Service is strictly confidential. All calls are kept private and there are no records of any conversations maintained. An RO/CA will not share the contents of any relay call, unless they are required to do so by state or federal law.This document was created by the National Business & Disability Council (NBDC). The contact information here is for the NBDC.
National Business & Disability Council (NBDC) 
201 I.U. Willets Road, Albertson, New York 11507

  Voice: (516) 465-1516
Website: 
http://www.viscardicenter.org/assets/css/2014_nbdc_flyer_etiquette_tips_nrs.pdf
 
 


 
It is a very high priority with us that people with disabilities--such as a hearing, visual, speech, or other types of disability--get the same opportunities as everyone else to telecommunicate.
Federal Communications Commission
445 12th Street SW
Washington, DC 20554

  Voice: (888) 225-5322
    TTY: (888) 835-5322
    Fax: (866) 418-0232
  Email: fccinfo@fcc.gov
Website: 
http://transition.fcc.gov/cib/dro/
 
 


 
A comprehensive discussion about how to make print and electronic information available to people with visual impairments in a variety of accessible formats. Published by the American Council of the Blind (ACB).
American Council of the Blind
1155 15th St. NW
Suite 1004
Washington, DC 20005

  Voice: (800) 424-8666
	 (202) 467-5081
    Fax: (202) 467-5085
  Email: info@acb.org
Website: 
http://www.sabeusa.org/wp-content/uploads/2014/02/A-Guide-to-Making-Documents-Accessible-to-People-Who-are-Blind-or-Visually-Impaired.pdf
 
 


 
It is the mission of RID to provide international, national, regional, state and local forums and an organizational structure for the continued growth and development of the profession of interpretation and transliteration of American Sign Language and English.
333 Commerce Street
Alexandria, VA 22314

  Voice: (703) 838-0030
    TTY: (703) 838-0459
    Fax: (703) 838-0454
Website: 
http://rid.org/
 
 


 
Relay Services is a communication service for the deaf, hard-of-hearing and speech-disabled communities who wish to communicate with a hearing person who uses a standard telephone. Standard TTY relay calls are generally made using a teletype writer, also known as a TTY, a communications device equipped with a keyboard for typing messages and a screen for reading messages. The TTY is connected to standard phone lines and the user dials a Communications Assistant directly. Once connected, the TTY user types their message to the Communications Assistant who relays it by reading it aloud to the hearing person. The Communications Assistant then listens to the hearing persons reply and relays it back to the TTY user through type. The TRS is part of the Federal Communications Commission's (FCC) Disability Rights Office (DRO).
Federal Communications Commission
445 12th Street SW
Washington, DC 20554

  Voice: (888) 225-5322
    TTY: (888) 835-5322
    Fax: (866) 418-0232
  Email: fccinfo@fcc.gov
Website: 
https://transition.fcc.gov/cgb/dro/trs_by_state.html
 
 
 
 

  Voice: (800) 526-0857
    TTY: (800) 526-0844
Website: 
https://transition.fcc.gov/cgb/dro/trs_illinois.html
 
 
 
 

  Voice: (800) 743-3333
    TTY: (800) 743-3333
Website: 
https://transition.fcc.gov/cgb/dro/trs_indiana.html
 
 
 
 

  Voice: (800) 649-3777
    TTY: (800) 649-3777
Website: 
https://transition.fcc.gov/cgb/dro/trs_michigan.html
 
 


 
Minnesota Relay is a program that provides access for people with hearing loss or a speech disability to communicate over the telephone.

    TTY: (800)627-3529
Website: 
https://mn.gov/commerce/industries/telecom/mnrelay/
 
 
 
 

  Voice: (800) 750-0750
    TTY: (800) 750-0750
Website: 
https://transition.fcc.gov/cgb/dro/trs_ohio.html
 
 
 
 

  Voice: (800) 947-6644
    TTY: (800) 947-3529
Website: 
https://transition.fcc.gov/cgb/dro/trs_wisconsin.html
 
 
 

Last Updated on:
Mon Jul 10, 2017