Our mission is to promote and provide equal access to communication and learning through described and captioned educational media. The ultimate goal of the DCMP is for accessible media to be an integral tool in the teaching and learning process for all stakeholders in the educational community, including students, educators and other school personnel, parents, service providers, businesses, and agencies. The DCMP is an idea that works thanks to funding by the U.S. Department of Education and administration by the National Association of the Deaf.
Described and Captioned Media Program
National Association of the Deaf
1447 E. Main Street
Spartanburg, SC 29307
Voice: (800) 237-6213
TTY: (800) 237-6819
Fax: (800) 538-5636
You don’t have to feel awkward when dealing with a person who has a disability. This booklet provides some basic tips for you to follow. And if you are ever unsure how to interact with a person who has a disability,
just ask! The contact information here is for the United Spinal Association, the creators of this booklet.
75-20 Astoria Blvd
Jackson Heights, NY 11370
Voice: (718) 803-3782
A key to any effective communication is to focus on the communication itself – what information needs to be transmitted and how best to transmit it. Positive language empowers. When writing or speaking about people with disabilities, it is important to put the person first – to focus on the person, not the disability. Group designations, such as “the blind,” “the deaf” or “the disabled” are not empowering. It is important to use words that reflect individuality, equality or dignity – the person who is blind, the child who is deaf, the individual with a disability, for example. This resource is part of the U.S. Department of Labor's (DOL) Office of Disability Employment Policy (ODEP).
Office of Disability Employment Policy U.S. Department of Labor 200 Constitution Ave., NW Washington DC 20210
Voice: (866) 633-7365
TTY: (877) 889-5627
The NRS operates as a communication bridge to enable people who are deaf, hard of hearing or who have speech communication impairments and who use a TTY to communicate with hearing persons using a telephone via standard telephone service.
Telephone calls that are made through the National Relay Service (NRS) follow similar etiquette as having a telephone conversation. The only difference is that there is a third party involved. This person is an operator known as the Relay Officer (RO) or the Communication Assistant (CA). To access the National Relay Service number by state, dial 711.
The Relay Service is strictly confidential. All calls are kept private and there are no records of any conversations maintained. An RO/CA will not share the contents of any relay call, unless they are required to do so by state or federal law.This document was created by the National Business & Disability Council (NBDC). The contact information here is for the NBDC.
National Business & Disability Council (NBDC)
201 I.U. Willets Road, Albertson, New York 11507
Voice: (516) 465-1516
A comprehensive discussion about how to make print and electronic information available to people with visual impairments in a variety of accessible formats. Published by the American Council of the Blind (ACB).
American Council of the Blind
1155 15th St. NW
Washington, DC 20005
Voice: (800) 424-8666
Fax: (202) 467-5085
It is the mission of RID to provide international, national, regional, state and local forums and an organizational structure for the continued growth and development of the profession of interpretation and transliteration of American Sign Language and English.
333 Commerce Street
Alexandria, VA 22314
Voice: (703) 838-0030
TTY: (703) 838-0459
Fax: (703) 838-0454
Relay Services is a communication service for the deaf, hard-of-hearing and speech-disabled communities who wish to communicate with a hearing person who uses a standard telephone. Standard TTY relay calls are generally made using a teletype writer, also known as a TTY, a communications device equipped with a keyboard for typing messages and a screen for reading messages. The TTY is connected to standard phone lines and the user dials a Communications Assistant directly. Once connected, the TTY user types their message to the Communications Assistant who relays it by reading it aloud to the hearing person. The Communications Assistant then listens to the hearing person’s reply and relays it back to the TTY user through type. The TRS is part of the Federal Communications Commission's (FCC) Disability Rights Office (DRO).
Federal Communications Commission
445 12th Street SW
Washington, DC 20554
Voice: (888) 225-5322
TTY: (888) 835-5322
Fax: (866) 418-0232
Contact us at
Great Lakes ADA Center (MC 728)
1640 W. Roosevelt Road · Room 405
Chicago, IL 60608
(312) 413-1407 (V/TTY)
or (800) 949-4232 (V/TTY)
(312) 767-0377 (Video Phone)
(312) 413-1856 (Fax)
The contents of this website were developed under a grant from the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR grant number 90DP0091-01-00). NIDILRR is a Center within the Administration for Community Living (ACL), Department of Health and Human Services (HHS). The contents of this page do not necessarily represent the policy of NIDILRR, ACL, HHS, and you should not assume endorsement by the Federal Government.